What wealth advisers can learn from the 'WhatsApp me' scandal

WhatsApp has traditionally been perceived as a personal channel of communication, reserved for private conversations and social group chats. But that perception has now changed, as the use of WhatsApp for business communication is becoming standard across the financial, professional, and even public services industries, says Alex Viall, chief strategy officer at Global Relay, provider of electronic communication compliance and archiving solutions.  As the lines between personal and business communication have blurred, the challenges that have beset financial services firms have had some ...