AILO launches Vulnerability Code of Conduct to champion best industry practice

The Association of International Life Offices (AILO) has launched a Vulnerability Code of Conduct in a bid to evolve a consistent and strong approach across the industry. The Code aims to help members develop greater insights into vulnerability, and how it impacts customers, AILO said in a statement on 25 May.  Mike Foxall, chair of AILO's Proposition and Customer Outcomes Committee, led the project to create the Code of Conduct.  He said: "It's a guide that will help members to evolve strong and consistent behaviours and enable firms to deal confidently with customer vulnerability...