The Association of International Life Offices (AILO) has launched a Vulnerability Code of Conduct in a bid to evolve a consistent and strong approach across the industry. The Code aims to help members develop greater insights into vulnerability, and how it impacts customers, AILO said in a statement on 25 May. Mike Foxall, chair of AILO's Proposition and Customer Outcomes Committee, led the project to create the Code of Conduct. He said: "It's a guide that will help members to evolve strong and consistent behaviours and enable firms to deal confidently with customer vulnerability...
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