Trust in insurance sector was improving pre-crisis: survey

Before the coronavirus outbreak consumer and business trust in the insurance profession was improving, according to the latest Chartered Insurance Institute Public Trust Index, published today. The CII's survey revealed that, overall consumer and SME satisfaction with insurance increased slightly between 2019 and February 2020. The survey canvassed 1,000 consumers and 1,000 small and medium-sized enterprises (SMEs) and took took place in October 2019 with a second phase having taken place in January and February 2020. The poll showed knowing exactly what an insurance policy covered...