Lloyds under fire for failing customers hit by fraudsters

Pedro Gonçalves
clock • 2 min read

Lloyds Banking Group is under heavy criticism after a reported it mistreated the victims of one of Britain's biggest banking scandals as the regulator threatens with actions. A report by Sir Ross Cranston assessing the bank's customer review, which was set up to compensate victims of the HBOS Reading fraud, found the review "did not achieve the purpose of delivering fair and reasonable offers of compensation". Lloyds CEO, António Horta-Osório, was forced into a humiliating apology after major flaws were found. "Our intention…was to deliver fair and reasonable outcomes for customers...

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