St James's Place sales tactics under fire

Pedro Gonçalves
clock • 2 min read

St James's Place (SJP) advisers are encouraged to play down the impact that charges can have on returns to investors, the Sunday Times reports. Internal documents provided to the Sunday Times, including the firm's  Field Management Handbook, reveal illustrated guide that shows how fees should be presented to the advice giant's clients. In nine graphics, advisers are shown how they should explain costs to the client as a single charge. Another two illustrations represent how the fees app...

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