Australia's ASIC looks to improve complaints handling

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ASIC has initiated public consultation on the creation of new standards for financial firms handling consumer and small business complaints. The Australian financial sector regulator is looking to improve its complaints handling following a string of financial scandals in the country over the past two years, many involving the so-called Big Four banks. As part of this reform, ASIC is proposing mandatory data reporting and making firms' complaints handling performance transparent. ASIC s...

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Author spotlight

Christopher Copper-Ind

Christopher Copper-Ind is editor-in-chief of International Investment. Before this, he was editorial director of The Business Year, from 2014 to 2017.