Allfunds Bank has received ISO 9001:2008 certification, which aims to strengthen its research processes.
The certification from the UK’s National Standards body BSI (one of the most internationally recognized certification bodies) is important to both asset and wealth management clients as it recognises Allfunds has adopted a consistent approach to the way it operates its research function. This approach emphasises meeting customer requirements, adding value, monitoring performance and effectiveness as well as ensuring continual improvement.
Meeting the Standard also highlights the fact that Allfunds encourages feedback from clients as ISO 9001:2008 requires it to evaluate customer feedback in order to judge whether it has met their requirements – an essential point in the every changing regulatory environment according to Allfunds’ head of UK and Ireland, Stephen Mohan: “As wealth managers come under increasing cost pressures as their business models evolve to accommodate the current regulatory environment, it’s essential that we provide our clients with a quality option for outsourced fund management research. Attaining this certification speaks to our continuous effort to increase internal process disciplines, provide first-class customer service and makes certain Allfunds Bank’s fund research service remains synonymous with quality.”