Standard Chartered Bank has announced the launch of a new video banking service for more than five million clients in nine markets across Asia, Africa and the Middle East.
The Asian banking giant said in a statement earlier today that the service is now live in Malaysia and Singapore, with video banking also set to launch in Bangladesh, China, Hong Kong, India, Taiwan, Kenya and the UAE by the end of 2016,
By using the service clients can speak with banking consultants over a secure video connection from a location of their choice – all they need is a laptop. This new sales and service channel allows clients to do almost anything they can do in a branch, without physical having to travel, from signing up for a new card to finding a mortage to suit their needs.
In selected markets, ‘priority banking’ clients can also use video banking to consult face-to-face with investment advisors to explore new wealth management opportunities.
‘Investing in technology’
“Video banking is about giving our clients more choice and more convenience,” Karen Fawcett, Standard Chartered Bank’s chief for retail banking. “Now you don’t have to come in to a branch to talk to somebody face-to-face. We are investing in technology that makes banking secure, simple and personal for our clients.”
In addition to video service, click here to view, Standard Chartered’s retail banking clients – and prospective clients – will also be able to connect with banking consultants through web chat and audio links on the bank’s website.
The bank last year announced an investment of $1.5bn in technology over three years. Earlier this year, it launched its digital “bank on an iPad” sales-and-service tool in eight new markets (Singapore, India, Pakistan, Malaysia, Bangladesh, the UAE, Kenya and Nigeria). The bank has also just rolled out a new mobile and online banking platform to eight markets in Africa.
Standard Chartered Bank’s retail banking business has almost 10m individual and business clients across more than 30 markets in Asia, Africa and the Middle East, with more than 1,000 branches and 5,000 ATMs.