IPMI People Moves: Expacare, Cigna

Expacare Ltd

Expacare Ltd, a UK-based provider of international healthcare plans which is part of the Jardine Lloyd Thompson group,  has named Andrew Apps to the newly created position of channel distribution and marketing manager.

Apps, pictured left, is a well-known figure in the iPMI industry who has more than 35 years of experience in the medical insurance and reinsurance industry,  27 of which have been on the international side. Most recently he was head of global for Bellwood Prestbury, a UK-based international insurance brokerage.

As channel distribution and marketing manager, Apps will be based in the UK but will travel frequently to such markets as Singapore, Thailand and elsewhere in Asia. He will report to Expacare’s executive chairman, Tony Ratliff.

In a statement announcing his appointment, Ratliff cited Apps’s “acute focus on brand growth and client service delivery”.

Cigna Corp

Cigna Corp, the Hartford, Connecticut-based international health insurer and health services company, has announced a restructuring of its European team that includes an expanded role for Phil Austin, as chief executive officer, Europe.

Austin’s role will see him leading Cigna’s International Health Solutions team, and its strategic development of its business across Europe, Cigna said in a statement detailing the restructuring.

Austin, who first joined Cigna in 2002 as partnership director for the company’s UK Healthcare Benefits business, will continue to report to Howard Gough, chief executive officer of Europe, Middle East and Africa.

Other changes to Cigna’s Europe team see Liam Hughes promoted to the role of European sales and client management director, which spans both the global employer and local domestic businesses areas. Hughes joined Cigna in 1990, and moved into its Global Health Benefits area in 2007. In his new role, he will look after the large corporate and SME business sector, which will involve overseeing the profitable growth and retention of Cigna’s European portfolio, through supporting their sales targets and new market initiatives, Cigna said, in its statement.

Also at Cigna Europe, Will Shaw has been named sales effectiveness director, a role that will see him in charge of “all areas of sales effectiveness” in support of the company’s European sales and client management team. Shaw joined Cigna in 2001 and over the years has undertaken a number of roles in new business, sales and client management, Cigna said, before being named sales and client management director for its UK domestic health care business in 2014.

Other changes to the team see Frank Indestege becoming EU partnership and B2G director, responsible for implementing Cigna’s partnership strategy across Europe, as well as for driving its sales strategy for the “business to government” sector; and Amy MacKay taking on a new role as EMEA head of broker relations and cross sell,  “with a full regional remit to optimise sales opportunities and relationships across all” Cigna’s markets.

In the statement announcing the restructuring and Austin’s promotion, Gough noted that the European market “is a very important” one for the American company, “as it is for our clients, customers, broker and provider partners”.

Cigna has been expanding its international footprint recently It acquired Zurich’s Middle East general insurance entity for retail and small business customers last year, in addition to opening a regional management office for the Middle East and North African markets in the Dubai International Financial Centre, as it looked to expand its presence in the Middle East, where compulsory health insurance is increasingly being introduced by the region’s governments.

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